Why can’t I open Viber? Troubleshooting
Let’s assume that Viber.com is up, but you are still experiencing problems with it. In this case you should try one of the solutions below. There are a lot of troubleshooting tips but we are presenting the most common.
Check your internet connection.
You can reset the modem and restart your devices, but we recommend testing internet speed, firstly. The site might simply not load due to a poor connection, failures, or low speed internet of your ISP (Internet Service Provider). You may use this Internet Speed Test.
Access a blocked website using a VPN.
What to do if the site is still unavailable? One of the probable reasons may be ISP level block or region level block. To get around it, use a VPN service. It will securely encrypt your internet connections by hiding your real IP address in the internet, so the site will be finally available for you. See the ranking of the best VPNs here.
Be sure that there are no browser related problems.
If Viber can’t be opened as usual, refresh the page. To do this on the PC/laptop, you may press CTRL + F5 keys at the same time. If nothing has changed, clear the temporary cache and cookies on your browser. This is especially helpful when there are some bugs on the website. After these actions you will have the most recent version of the page. If you use an application, you may swipe or restart it.
Check if the url is entered correctly.
If the ping tests and user’s reports show that viber.com is reachable, but you’re not able to open the page, let’s check if you’ve not made a mistake.
The full and correct Viber web address is https://www.viber.com. In addition, the problem could be connected with incorrect configurations of redirects from different versions. In this case, check the correct writing of URL-address, maybe you have made a mistake when typing the address.
All possible spellings of the site address:
https://www.viber.com – correct URL and currently used redirect;
http://www.viber.com, http://viber.com, https://viber.com, www.viber.com – incorrect, but redirects work correctly.
Disable some browser extensions.
Having problem loading Viber for the first time? Pay attention to recently installed extensions. They can block access to the site or app. Some of browser extensions may be insecure or spoof your IP. You can check your current IP address here – “What is my IP?“.
Solve DNS problems.
If nothing helps and Viber is still not working today, you may try to clear your local DNS cache. For example, to flush DNS in Windows OS you should go to “Start” → “Command Prompt” → Type “ipconfig /flushdns” and then click on “Enter”. No changes? Ok, now you should change a DNS server. Use OpenDNS, Google DNS, Cloudflare DNS or another safe and open servers instead. If the issue is about your ISP’s DNS server (it is down or overloaded), it will help.